Investor Charter – Equity Guru MS

SEBI Registered Research Analyst – INH000019497

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

Details of Business Transacted by the Research Analyst

To publish research report based on the research activities of the RA
To provide an independent unbiased view on securities
To offer unbiased recommendation, disclosing the financial interests in recommended securities
To provide research recommendation, based on analysis of publicly available information and known observations
To conduct audit annually
To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts
To maintain records of interactions with all clients including prospective clients (prior to onboarding), where any conversation related to the research services has taken place

Details of Services Provided to Investors

Onboarding of Clients:

Sharing of terms and conditions of research services
Completing KYC of fee-paying clients

Disclosure to Clients:

To disclose information that is material for the client to make an informed decision, including details of its business activity, disciplinary history, terms and conditions of research services, details of associates, risks and conflicts of interest, if any
To disclose the extent of use of Artificial Intelligence tools in providing research services
To disclose, while distributing a third-party research report, any material conflict of interest of such third-party research provider or provide web address that directs a recipient to the relevant disclosures
To disclose any conflict of interest of the activities of providing research services with other activities of the research analyst

To distribute research reports and recommendations to the clients without discrimination
To maintain confidentiality w.r.t publication of the research report until made available in the public domain
To respect data privacy rights of clients and take measures to protect unauthorized use of their confidential information
To disclose the timelines for the services provided by the research analyst to clients and ensure adherence to the said timelines
To provide clear guidance and adequate caution notice to clients when providing recommendations for dealing in complex and high-risk financial products/services
To treat all clients with honesty and integrity
To ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of discharging legal obligations or a client has provided specific consent to share such information

Details of Grievance Redressal Mechanism

Investor can lodge complaint/grievance against Research Analyst in the following ways:

Internal: Investor may approach the concerned Research Analyst who shall strive to redress the grievance immediately, but not later than 21 days of receipt
SCORES 2.0: https://scores.sebi.gov.in
Email to designated email ID of RAASB
Two level review:
- First review done by designated body (RAASB)
- Second review done by SEBI
If unsatisfied, option to file complaint on SMARTODR platform for online conciliation/arbitration
Physical complaints may be sent to:
Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051

Rights of Investors

Right to Privacy and Confidentiality
Right to Transparent Practices
Right to fair and Equitable Treatment
Right to Adequate Information
Right to Initial and Continuing Disclosure
Right to Fair & True Advertisement
Right to Awareness about Service Parameters and Turnaround Times
Right to be informed of the timelines for each service
Right to be Heard and Satisfactory Grievance Redressal
Right to have timely redressal
Right to Exit from Financial product or service as per agreed terms
Right to receive clear guidance and caution notice when dealing in Complex and High-Risk Financial Products and Services
Additional Rights to vulnerable consumers - Right to access services suitably even if differently abled
Right to provide feedback on financial products and services used
Right against coercive, unfair, and one-sided clauses in financial agreements

Expectations from Investors (Responsibilities)

Do’s

Always deal with SEBI registered Research Analyst
Ensure the Research Analyst has a valid registration certificate
Check for SEBI registration number: SEBI Registered Research Analysts
Pay attention to disclosures made in research reports before investing
Pay Research Analyst through banking channels only and maintain signed receipts; CeFCoM can be used if applicable
Before buying/selling securities or applying in public offer, check the research recommendation
Ask relevant questions and clear doubts before acting on recommendation
Seek clarifications on complex/high-risk financial products/services
Be aware of right to stop availing services as per agreed terms
Be aware of right to provide feedback on services received
Not bound by any clause contravening regulatory provisions
Inform SEBI about RA offering assured/guaranteed returns

Don’ts

Do not provide funds for investment to the Research Analyst
Do not fall prey to luring advertisements or market rumors
Do not get attracted to limited period discounts, gifts, or incentives offered by RA
Do not share login credentials/passwords of trading, demat, or bank accounts with the Research Analyst